Last updated: [01.07.2025]
Latitude South Coast (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website www.latitudesouthcoast.com.au, contact us, or book accommodation through us.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Information you provide directly, such as:
- Name
- Email address
- Phone number
- Postal address
- Payment details (processed securely through our payment providers)
- Booking details and preferences
b) Non-Personal Information
Information automatically collected when you visit our website, such as:
- IP address
- Browser type and version
- Pages visited and time spent on our site
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Respond to your enquiries and requests
- Communicate important updates about your booking or stay
- Improve our website, services, and customer experience
- Send marketing communications (only if you have opted in)
- Comply with legal and regulatory requirements
3. Sharing Your Information
We will not sell your personal information. We may share your information:
- With property owners or managers to fulfil your booking
- With service providers such as cleaners, maintenance staff, and payment processors
- With third-party platforms you use to book our properties (e.g., Airbnb, Stayz)
- If required by law, court order, or to protect our legal rights
4. Storage and Security
We store your personal information securely and take reasonable steps to protect it from unauthorised access, loss, or misuse.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Withdraw consent for marketing communications
- Request deletion of your personal information (subject to legal obligations)
Requests can be made by emailing bookings@latitudesouthcoast.com.au.
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality, analyse usage, and personalise your experience.
You can manage cookies through your browser settings, but disabling them may affect website performance.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. International Data Transfers
Some of our third-party service providers may store or process data overseas. We take reasonable steps to ensure that any overseas recipients comply with Australian privacy laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Latitude South Coast
Email: bookings@latitudesouthcoast.com.au
Phone: +61 2 4406 5010
Website: www.latitudesouthcoast.com.au